SAP remote consulting
Take advantage of our remote help desk solution
- Significantly lower travel costs
- Calculation of short order times
- No costs for technical idle times, since we can fill your orders with work on other orders
- You benefit from our work environment with a variety of tools that we use for efficient project work
- We are also available to you for unplanned requirements and in emergencies and able to act
Benefit from the advantages of our remote consulting solution
- You have a permanent contact person at CCS IT Services, who will advise you on a long-term basis
- Your contact person has cross-module knowledge and can quickly locate occurring problems and pass them on internally for processing
- Behind your contact person is a certified and qualified team for detailed problem solving
- With a hotline address the problems can be reported quickly to CCS IT Services
- The hotline e-mails are processed every hour from 8:00 to 16:00
- Fast response time for acute problems via remote connection to your SAP system
- No provision of jobs in your home needed
- Short-term assignments possible
- High availability of our specialists
- Bundled know-how of our team
Transparency of remote consulting
- Structured acceptance of problem messages in a status report
- Internal dissemination to your contact person or responsible employee
- Prioritization of problem solving. Feedback to you within 24 hours
- Effort estimate if the problem solving takes more than 3 man days
- Feedback and permanent tracking in the status report by a coordinator
- Problem solving and testing in the quality assurance system, acceptance and handover with documentation