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SAP REMOTE
[ SAP REMOTE ]
Support when needed.
As close as on-site.
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SAP remote consulting

Take advantage of our remote help desk solution

  • Significantly lower travel costs
  • Calculation of short order times
  • No costs for technical idle times, since we can fill your orders with work on other orders
  • You benefit from our work environment with a variety of tools that we use for efficient project work
  • We are also available to you for unplanned requirements and in emergencies and able to act

Benefit from the advantages of our remote consulting solution

  • You have a permanent contact person at CCS IT Services, who will advise you on a long-term basis
  • Your contact person has cross-module knowledge and can quickly locate occurring problems and pass them on internally for processing
  • Behind your contact person is a certified and qualified team for detailed problem solving
  • With a hotline address the problems can be reported quickly to CCS IT Services
  • The hotline e-mails are processed every hour from 8:00 to 16:00
  • Fast response time for acute problems via remote connection to your SAP system
  • No provision of jobs in your home needed
  • Short-term assignments possible
  • High availability of our specialists
  • Bundled know-how of our team

Transparency of remote consulting

  • Structured acceptance of problem messages in a status report
  • Internal dissemination to your contact person or responsible employee
  • Prioritization of problem solving. Feedback to you within 24 hours
  • Effort estimate if the problem solving takes more than 3 man days
  • Feedback and permanent tracking in the status report by a coordinator
  • Problem solving and testing in the quality assurance system, acceptance and handover with documentation